Refund Policy

At Vegan & Natural Essentials, we are committed to ensuring your complete satisfaction with every purchase. We offer a fair, transparent, and customer-focused refund policy to provide you with peace of mind.

Returns Eligibility

We accept returns on most unused, unopened, and resalable items within 60 days of the original purchase date. To qualify for a return, products must be returned in their original packaging and in the same condition you received them.

Free Returns

We are pleased to offer free return shipping for all eligible returns. We cover the cost of return delivery to ensure a convenient and hassle-free experience for our customers.

Refund Processing

Once we receive and inspect your returned item, we will process your refund promptly. Approved refunds will be issued to your original payment method within 5–10 business days from the date we confirm receipt of the return. Depending on your payment provider, additional processing time may apply before the refund reflects in your account.

Non-Returnable Items

For health, safety, and hygiene reasons, certain personal care items may not be eligible for return if opened or used. Please contact our support team if you have questions about product eligibility.

Order Issues

If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately with your order details and relevant information. We will resolve the issue promptly with a replacement, refund, or appropriate resolution.

If you have any questions or need assistance with a return or refund, our support team is ready to help and guide you through the process.