Customer Service Policy

At Vegan & Natural Essentials, we are committed to providing professional, respectful, and efficient customer service for every shopper. We strive to ensure a positive, transparent, and satisfying experience from browsing to post-purchase support.

1. Customer Service Commitment

We treat every customer with patience, honesty, and respect. Our team is dedicated to listening to your needs, answering your questions clearly, and resolving issues in a timely and fair manner. We value your trust and aim to build long-term relationships based on reliability and integrity.

2. Contact & Response Time

We provide accessible customer service support for all inquiries, including order status, product information, shipping, returns, refunds, and general assistance.

· We aim to respond to all messages and emails within 24–48 business hours.

· Our team works diligently to address concerns as quickly as possible during operational periods.

3. Order Assistance

We provide full support throughout the order process:

· Help with product selection, availability, and usage questions.

· Assistance with order placement, payment confirmation, and order updates.

· Support for tracking shipments, verifying delivery estimates, and resolving delivery delays.

4. Return & Refund Support

We stand behind our products and offer a customer-friendly return and refund experience:

· Accept returns of unused, unopened, resalable products within 60 days of purchase.

· Provide free return shipping for all eligible returns.

· Process approved refunds within 5–10 business days after receiving and inspecting returned items.

· Assist with damaged, defective, or incorrect orders with appropriate solutions including replacement or refund.

5. Shipping & Delivery Support

To ensure a smooth delivery experience:

· Process orders within 1–3 business days.

· Provide estimated delivery of 6–12 business days for all destinations.

· Offer free shipping on all orders with no minimum purchase required.

· Assist with lost, delayed, or undelivered packages until the issue is resolved.

6. Product Information & Transparency

We provide clear and accurate details for all products, including ingredients, usage directions, safety information, and benefits. We only offer products that meet our standards for being vegan, natural, gentle, and aligned with EWG Verified and eco-friendly principles. We do not mislead customers with false claims or incomplete information.

7. Privacy & Security

We protect your personal information, order details, and payment data in accordance with our Privacy Policy. Your information is used only to process orders, improve services, and communicate important updates — it will never be sold or misused.

8. Feedback & Improvement

We welcome all feedback, suggestions, and constructive criticism. Your input helps us improve our products, services, website experience, and overall customer satisfaction. We review all feedback carefully and continuously work to enhance our operations.

9. Equal Treatment

We provide equal and fair service to all customers regardless of order size, location, or background. Every inquiry and concern is taken seriously and addressed with the same level of professionalism and care.

If you require assistance, please contact our customer service team. We are here to help and ensure your experience with Vegan & Natural Essentials is enjoyable and stress-free.